Yes there are no contracts or cancellation fees.

No. There are no setup fees for getting your account setup.

Yes. There are small fees for usage of all text messages, emails and phone calls that are sent and received. Each of our plans offers several thousand of these credits with each plan but there are additional fees if those credits are used up before the next billing cycle.

No there are no limits to the number of contacts you can have.

Yes, we can host your website for you, and we can also provide our AI-powered website chat widget, which can answer customer questions on the website and even book appointments for them as well.

No not with our AI powered virtual receptionist. All calls get answered no matter what time of day. No need for any after hour call center for after hour service. Our AI can route those emergency calls to the on call person.

SMB 360 Marketing Agency helps small business owners capture more leads, respond faster to customer inquiries, book more appointments, get more Google reviews, and improve local visibility using AI services, automation, and local SEO strategies.

We help businesses stop missing calls, website inquiries, text messages, Facebook messages, Instagram messages, and review opportunities. Our goal is to help business owners capture more opportunities, book more appointments, build trust, and generate more revenue.

SMB 360 focuses on practical business growth systems, not just marketing activity. We use AI, automation, Google review systems, lead follow-up, appointment booking, and local SEO to help small businesses respond faster, stay organized, and turn more inquiries into customers.

Our services are designed primarily for local small businesses that depend on calls, appointments, reviews, and local search visibility. However, many of our AI and automation services can also help online businesses, consultants, agencies, and service providers.

No. Our goal is to make the technology simple for business owners. We help set up the systems, explain how they work, and build automation that supports your business without requiring you to become a technology expert.

In many cases, AI services can help handle common receptionist tasks such as answering calls, responding to inquiries, collecting customer information, answering frequently asked questions, and helping book appointments. Some businesses use AI as a full-time support layer, while others use it after hours or when staff are busy.

The goal is to make AI communication sound helpful, friendly, and natural. We train the system around your business, services, FAQs, tone, and appointment process so customers receive useful responses that feel aligned with your brand.

Yes. The goal of these systems is to help more customer inquiries turn into appointments, consultations, estimates, or booked services by responding quickly, collecting the right information, and reducing missed opportunities.

An AI Employee is an automated digital assistant that can help your business answer calls, respond to texts, handle website chats, reply to Facebook and Instagram messages, collect lead information, answer common questions, follow up with prospects, and help book appointments.

An AI Employee can answer inbound calls, respond to website visitors, reply to SMS messages, handle social media messages, qualify leads, collect customer details, answer FAQs, send follow-ups, request reviews, and help schedule appointments.

Yes. One of the biggest advantages of an AI Employee is that it can respond after hours, on weekends, during busy workdays, and when you or your team are unable to answer.

Yes. The AI Employee can be configured to answer inbound calls, greet callers, collect information, answer common questions, and help route or book service requests based on your business process.

Yes. It can work through website chat to greet visitors, answer questions, collect lead details, and encourage visitors to schedule appointments or request service.

Yes. The AI Employee can respond to SMS inquiries, follow up with leads, answer questions, and help move the conversation toward booking an appointment.

Yes. The AI Employee can help respond to Facebook and Instagram messages, collect customer information, answer common questions, and guide prospects toward the next step.

Yes. The AI Employee can be designed to help customers schedule appointments by collecting service details, checking availability, and guiding the customer through the booking process.

Yes. We train the AI using your business information, service list, FAQs, policies, pricing guidance, service areas, hours, and booking rules so it can provide helpful answers.

Yes. The system can be set up to route complex questions, urgent issues, or special requests to the business owner or team when human involvement is needed.

Yes. AI Employee services are especially useful for small businesses that receive customer inquiries but do not have a full-time receptionist, sales assistant, or customer service team.

The biggest benefits include faster responses, fewer missed calls, more captured leads, better customer experience, more booked appointments, consistent follow-up, and support after hours.

It can help increase revenue by capturing opportunities that would otherwise be missed, responding faster to interested customers, following up automatically, and helping book more appointments.

An AI receptionist is a virtual phone and messaging assistant that helps answer customer inquiries, collect information, answer common questions, and book appointments when your team cannot respond live.

Voicemail makes customers wait and often leads to missed opportunities. An AI receptionist can engage immediately, ask questions, collect details, and help the customer take the next step right away.

Yes. An AI receptionist can respond after hours, on weekends, or whenever your business is closed, helping capture leads that might otherwise contact a competitor.

Yes. It can collect the caller’s name, phone number, email, service address, service needed, preferred appointment time, and other details based on your business requirements.

Yes. The system can be trained to use the number the person called from as the primary callback number while also confirming that number with the caller.

Yes. It can help book appointments, schedule consultations, route urgent requests, or collect details so your team can follow up quickly.

Yes. It can answer common questions about your services, service areas, hours, booking process, availability, and other frequently asked questions.

Home services, contractors, HVAC companies, electricians, plumbers, dentists, med spas, legal services, real estate professionals, agencies, consultants, and many other appointment-based businesses can benefit.

Yes. The greeting, tone, questions, responses, appointment flow, and escalation rules can be customized to match your business.

Missed call text back automation instantly sends a text message to a customer when your business misses their call, helping keep the conversation going instead of losing the opportunity.

Many customers call the next business if they do not get an answer. A fast text response helps show the customer you received their call and gives them a simple way to continue the conversation.

The text can be sent almost immediately after a missed call, giving the customer a quick response even when you are busy.

A typical message may say something like: “Hi, thanks for calling. We missed your call but we’re here to help. What can we assist you with today?” The message can be customized for your business.

Yes. The automation can ask what the customer needs, collect information, and guide them toward scheduling an appointment or requesting service.

Yes. Missed call text back can work during business hours, after hours, weekends, and holidays depending on how you want it configured.

Yes. It helps reduce lost leads by responding quickly to people who called but did not get a live answer.

Yes. It can include a booking link, ask qualifying questions, or connect with an AI assistant to continue the conversation.

Yes. It is very useful for service businesses where business owners or technicians are often working in the field and cannot answer every call.

Appointment booking automation helps customers schedule appointments through phone calls, text messages, website chat, social media messages, or booking links without requiring constant manual back-and-forth.

A customer reaches out, the system collects their details, helps identify what service they need, checks availability, and helps schedule the appointment or sends the details to your team.

Yes. Customers can book through website forms, website chat, or embedded scheduling tools.

Yes. Customers can start a conversation by SMS and be guided toward booking an appointment.

Yes. The system can help move social media conversations toward appointment booking by collecting information and providing next steps.

Yes. Automated confirmations and reminders can help reduce no-shows by keeping customers informed before their scheduled appointment.

Yes. It can send SMS and email reminders before the appointment.

Depending on your setup, appointment automation can be connected to your calendar or booking system so availability is managed more efficiently.

It saves time, reduces manual follow-up, helps customers book faster, improves customer experience, and can increase the number of appointments your business receives.

Website chat automation uses an AI-powered chat widget on your website to engage visitors, answer questions, collect lead information, and help book appointments.

Many visitors leave websites without calling or filling out a form. Website chat gives them an easy way to ask questions and start a conversation immediately.

Yes. It can answer common questions about your services, service areas, hours, pricing guidance, appointment process, and more.

Yes. It can collect names, phone numbers, email addresses, service needs, and other important lead information.

Yes. It can guide visitors toward scheduling an appointment or request enough information for your team to follow up.

Yes. Website chat can respond 24/7 so visitors can get help even when your business is closed.

Yes. A visitor can start on your website and continue the conversation by text message, making follow-up easier.

Yes. By engaging visitors while they are already on your website, chat automation can help turn more traffic into conversations, leads, and booked appointments.

Yes. The chat widget can be customized to better fit your business name, tone, colors, and call-to-action.

SMS marketing automation uses text messages to follow up with leads and customers automatically. It can help with appointment reminders, lead follow-up, review requests, customer reactivation, promotions, and ongoing communication.

Text messages are fast, direct, and easy for customers to respond to. SMS is especially useful for time-sensitive follow-up, reminders, and appointment-related communication.

Yes. When a new lead comes in, SMS automation can send an immediate response, ask questions, collect information, and guide the prospect toward booking.

Yes. It can send reminders before scheduled appointments to reduce no-shows and keep customers informed.

Yes. SMS is one of the most effective ways to ask happy customers for Google reviews because it is simple and convenient.

Yes. You can send friendly text campaigns to past customers to promote services, remind them to schedule, or invite them to work with your business again.

Yes. Messages can include the customer’s name, service information, appointment details, and other personalized fields.

Yes. It helps small businesses communicate quickly, save time, improve follow-up, and stay connected with customers.

Yes. Better follow-up, reminders, review requests, and customer reactivation can lead to more appointments, repeat business, and revenue.

Email marketing automation sends scheduled or triggered emails to leads, prospects, and customers based on their actions, interests, or stage in the customer journey.

It can be used for lead nurturing, follow-up campaigns, appointment reminders, customer education, review requests, promotions, reactivation campaigns, newsletters, and onboarding sequences.

Manual emails require you or your team to remember when to follow up. Email automation sends the right message at the right time automatically.